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Terms & Conditions

By placing an order, you understand and agree to the Terms and Conditions below:

OUR REGULAR SHIPPING BUSINESS HOURS 

Pike Place Chowder (aka "PPC") dispatches shipments on non-holiday Mondays, Tuesdays and Wednesdays only, between the hours of 11:00 a.m. Pacific Time (PT) to 3:00 p.m. PT (aka "regular shipping business hours"). 

THE TIME IN WHICH YOU SUBMIT YOUR ORDER WILL AFFECT THE DAY AND TIME IN WHICH YOUR SHIPMENT IS DISPATCHED.

Orders should be submitted at least 30 minutes before our daily shipping cut-off time at 11:00 a.m. PT during our regular shipping business hours to ensure same-day shipping. Please call +1 (800) 368-8384 and speak to our shipping team member to confirm any special requests pertaining your order, including guaranteed dispatch day, if this is important to you.

Orders submitted after 11:00 a.m. PT on any day of the week will be dispatched on the following regular shipping business day. Example: If you submit your order at 11:30 a.m. PT on a Wednesday, your order will be dispatched on the following Monday.  

REFUND POLICY

All sales are final. PPC will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. Shipping and handling charges are not refundable. Refunds can only be credited to the originating credit card. 

TRACKING INFORMATION

Tracking information will be sent to the email addresses you provide, once your order is scheduled for shipment. Your estimated delivery date is included on the tracking information page provided by Fedex.

PERISHABLE CONTENTS NOTICE

To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your shipment arrives. PPC chowders are highly perishable due to its quality natural ingredients and must be refrigerated immediately upon delivery. To enjoy the best quality product, we strongly urge our customers to monitor tracking information and make necessary arrangements beforehand.

PPC is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the estimated delivery date as stated on tracking information. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrie, but this is unfortunately out of our control.

Please call +1 (800) 368-8384 during our regular shipping hours if there are any problems with your order. 

SHIPPING FEES

Shipping fees are automatically calculated at checkout by Fedex depending on the shipping option you choose, date and time of your order submission, shipping address and weight of shipment. 

Our shipping services are limited due to the highly perishable nature of our chowders containing the highest-quality natural ingredients. The PPC shipping team strives to ensure a superior-quality product upon delivery through extensive packaging procedures, quality packaging materials, limiting dispatch days, and using a reliable, premier shipping service. 

SPECIAL REQUESTS

We are happy to discuss special requests. Please call +1 (800) 368-8384 during our regular shipping business hours or email shop@pikeplacechowder.com.

TYPOGRAPHICAL ERRORS 

We strive to keep the information on this site as current and error free as possible. We are not bound by typographical errors resulting in inaccuracies with regard to prices, product specifications or availability.

HOLIDAY HOURS - ADJUSTED SHIPPING SCHEDULE

Pike Place Chowder will be closed Christmas Day, New Years Day and will close as early as 3:00 PM PST on Christmas Eve and New Years Eve. Our regular shipping hours will be modified during the holidays (please see below). 

Order Received By

Please order online or call (800) 368-8384 for assistance.

Estimated Ship Date

You will receive your order 2 days after it has shipped.

MONDAY before 11:00 a.m. Pacific Time (PT)

Same Day

MONDAY after

11:00 a.m. Pacific Time (PT)

Following Day

TUESDAY before

11:00 a.m. Pacific Time (PT)

Same Day

TUESDAY after

11:00 a.m. Pacific Time (PT)

Next Day

WEDNESDAY before

11:00 a.m. Pacific Time (PT)

Same Day

WEDNESDAY after

11:00 a.m. Pacific Time (PT)

Following Monday

THURSDAY

Following Monday

THURSDAY

Following Monday

FRIDAY

Following Monday

SATURDAY

Following Monday

SUNDAY

Following Monday

Deadline to order for Thanksgiving: November 21, 2016 at 11:00 a.m. Pacific Time

You will receive chowder in time for Thanksgiving Day. 

Deadline to order for Christmas Day: December 21, 2016 at 11:00 a.m. Pacific Time

You will receive your shipment in time for Christmas Day.

Deadline to order for New Years Eve: December 28, 2016 at 11:00 a.m. Pacific Time

You will receive your shipment in time for New Years Eve.

 

PPC SHIPPING CONTACT INFORMATION

+1 (800) 368-8384 

All times in Pacific Standard Time

Monday: 10:00 AM PST - 3:00 PM 

Tuesday: 10:00 AM PST - 3:00 PM 

Wednesday: 10:00 AM PST - 3:00 PM