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FAQs

WHAT ARE YOUR SHIPPING HOURS?

Pike Place Chowder (aka "PPC") dispatches shipments on non-holiday Mondays, Tuesdays and Wednesdays only, between the hours of 11:00 AM PST - 3:00 PM PST (aka "regular shipping business hours"). 

WHEN SHOULD I ORDER TO GET MY ORDER BY THANKSGIVING?

Deadline to order for delivery by Thanksgiving Day (November 22, 2018) is by 11:00 a.m. Pacific Time on Tuesday, November 19, 2018. Orders placed after this date and time will be shipped Tuesday, November 26, 2018.

WHEN SHOULD I ORDER TO GET MY ORDER BY CHRISTMAS DAY?

Deadline to order for delivery by Christmas (December 25, 2018) is by 11:00 a.m. Pacific Time on Wednesday, December 19, 2018. Orders placed after this date and time will be shipped Tuesday, December 26, 2018.

WHEN SHOULD I ORDER TO GET MY ORDER BY NEW YEARS DAY?

Deadline to order for delivery by New Years Day (January 1, 2019) is by 11:00 a.m. Pacific Time on Wednesday, December 26, 2018. Orders placed after this date and time will be shipped Monday, January 2, 2017.

WHEN IS MY ORDER DISPATCHED AFTER I SUBMIT MY ORDER?

Orders that are submitted at least 30 minutes before our daily shipping cut-off time at 11:00 a.m. Pacific Time during our regular shipping business hours can be expected to ship that day. 

Please call +1 (800) 368-8384 and speak to our shipping team member to confirm any special requests pertaining your order, including guaranteed dispatch day, if this is important to you.

Orders submitted after 11:00 a.m. Pacific Time on any day of the week will be dispatched on the following regular shipping business day. Example: If you submit your order at 11:30 a.m. Pacific Time on a Wednesday, your order will be dispatched on the following Monday.  

WHAT IS YOUR REFUND POLICY?

All sales are final. We take great care to ship our products to ensure maximum freshness. It is the responsibility of the purchasing customer to closely monitor tracking information Shipping and handling charges are not refundable. Refunds can only be credited to the originating credit card. 

WHEN WILL I RECEIVE TRACKING INFORMATION AFTER ORDERING?

Tracking information will be sent to the email addresses the purchaser provides when the order is scheduled for shipment. Your delivery informatio will be found on the tracking information page provided by Fedex. 

IS YOUR CHOWDER PERISHABLE? WHAT SHOULD I DO TO MAKE SURE I RECEIVE THE BEST QUALITY CHOWDER?

Chowder is perishable. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your shipment arrives. PPC chowders are highly perishable due to its quality natural ingredients and must be refrigerated immediately upon delivery. To enjoy the best quality product, it is the customer's responsibility to monitor tracking information and make necessary arrangements to receive the chowder on the day of shipping.

PPC is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the estimated delivery date as stated on tracking information. 

Please call +1 (800) 368-8384 during our regular shipping hours if there are any problems with your order. 

HOW ARE YOUR SHIPPING FEES DETERMINED?

We now offer lower-cost shipping that is included in the price of the product. A flat $16.50 shipping and handling fee to our products. 

DO YOU ACCOMMODATE SPECIAL REQUESTS?

We are happy to discuss special requests, but cannot guarantee that we will be able to fulfill every request. Please call +1 (800) 368-8384 during our regular shipping business hours or email shop@pikeplacechowder.com.

WHEN CAN I EXPECT MY SHIPMENT?

Order Received By

Please order online or call (800) 368-8384 for assistance.

Estimated Ship Date

You will receive your order 2 days after it has shipped.

MONDAY before 11:00 AM, PST

Same Day

MONDAY after 11:00 AM

Following Day

TUESDAY before 11:00 AM, PST

Same Day

TUESDAY after 11:00 AM, PST

Next Day

WEDNESDAY before 11:00 AM, PST

Same Day

WEDNESDAY after 11:00 AM, PST

Following Monday

THURSDAY before 11AM PST

Same Day

THURSDAY after 11 AM PST

Following Monday

FRIDAY

Following Monday

SATURDAY

Following Monday

SUNDAY

Following Monday

 

I NEED HELP. WHAT IS YOUR CONTACT INFORMATON?

+1 (800) 368-8384 

All times in Pacific Standard Time

Monday: 10:00 AM PST - 3:00 PM 

Tuesday: 10:00 AM PST - 3:00 PM 

Wednesday: 10:00 AM PST - 3:00 PM