Shipping just got easier! Our chowders now ship in twos and include a flat $16.50 two-day shipping cost anywhere in the U.S. Get chowder crazy!
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Terms & Conditions

By placing an order, you understand and agree to the Terms and Conditions below:

OUR REGULAR SHIPPING BUSINESS HOURS 

Pike Place Chowder (aka "PPC") dispatches shipments on non-holiday Mondays, Tuesdays and Wednesdays only, between the hours of 11:00 a.m. Pacific Time (PT) to 3:00 p.m. PT (aka "regular shipping business hours"). 

THE TIME IN WHICH YOU SUBMIT YOUR ORDER WILL AFFECT THE DAY AND TIME IN WHICH YOUR SHIPMENT IS DISPATCHED.

Orders should be submitted at least 30 minutes before our daily shipping cut-off time at 11:00 a.m. PT during our regular shipping business hours to ensure same-day shipping. Please call +1 (800) 368-8384 and speak to our shipping team member to confirm any special requests pertaining your order, including guaranteed dispatch day, if this is important to you.

Orders submitted after 11:00 a.m. PT on any day of the week will be dispatched on the following regular shipping business day. Example: If you submit your order at 11:30 a.m. PT on a Wednesday, your order will be dispatched on the following Monday.  

REFUND POLICY

All sales are final. We take great care to ship our products to ensure maximum freshness. It is the responsibility of the purchasing customer to closely monitor tracking information to ensure chowder is refridgerated upon delivery. Shipping and handling charges are not refundable. Refunds can only be credited to the originating credit card. 

TRACKING INFORMATION

Tracking information will be sent to the email addresses the purchaser provides when the order is scheduled for shipment. Your delivery informatio will be found on the tracking information page provided by Fedex. 

PERISHABLE CONTENTS NOTICE

Chowder is perishable. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your shipment arrives. PPC chowders are highly perishable due to its quality natural ingredients and must be refrigerated immediately upon delivery. To enjoy the best quality product, it is the customer's responsibility to monitor tracking information and make necessary arrangements to receive the chowder on the day of shipping.

PPC is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the estimated delivery date as stated on tracking information. 

Please call +1 (800) 368-8384 during our regular shipping hours if there are any problems with your order. 

SHIPPING FEES

We now offer lower-cost shipping that is included in the price of the product. A flat $16.50 shipping and handling fee to our products. 

SPECIAL REQUESTS

Please call +1 (800) 368-8384 during our regular shipping business hours or email shop@pikeplacechowder.com.

TYPOGRAPHICAL ERRORS 

We strive to keep the information on this site as current and error-free as possible. We are not bound by typographical errors resulting in inaccuracies with regard to prices, product specifications or availability.

HOLIDAY HOURS - ADJUSTED SHIPPING SCHEDULE

Order Received By

Please order online or call (800) 368-8384 for assistance.

Estimated Ship Date

You will receive your order 2 days after it has shipped.

MONDAY before 11:00 a.m. Pacific Time (PT)

Same Day

MONDAY after

11:00 a.m. Pacific Time (PT)

Following Day

TUESDAY before

11:00 a.m. Pacific Time (PT)

Same Day

TUESDAY after

11:00 a.m. Pacific Time (PT)

Next Day

WEDNESDAY before

11:00 a.m. Pacific Time (PT)

Same Day

WEDNESDAY after

11:00 a.m. Pacific Time (PT)

Following Monday

THURSDAY before 11: 00 a.m. Pacific Time

Same Day

THURSDAY after 11:00 a.m. Pacific Time

Following Monday

FRIDAY

Following Monday

SATURDAY

Following Monday

SUNDAY

Following Monday

 

PPC SHIPPING CONTACT INFORMATION

+1 (800) 368-8384 

All times in Pacific Standard Time

Monday: 10 AM – 3 PM 
Tuesday: 10 AM – 3 PM
Wednesday: 10 AM – 3 PM
Thurdsay: 10 AM – 3 PM
Friday – Sunday: SHIPPING IS CLOSED